


Intel® System Support Utility (Intel® SSU) Please run the following tool in Windows* and attach the report generated. Provide the step to step you followed to update the firmware that gives you the error " Error: 0x214 SDK_HW_GENERATION_MISMATCH Firmware image file is not compatible with controller hardware generation.".On the other hand, if you still need assistance with the first issue, please provide us more information: We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Thank you for posting on the Intel* Community. Note: You will have to revert to these legacy drivers every time you want to update the firmware because the new drivers will not find the controller and will not start.
#CHECK THUNDERBOLT FIRMWARE VERSION INSTALL#
Uninstall the old drivers and install the new ones including the Windows 10 app. Go to the Thunderbolt firmware update tool you downloaded and update.

